Tag: communication breakdown
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Six Months In: What Happens When Trust Erodes in the System
The text message came at 10:22 AM: “Bennett is choosing to continue his activity instead of taking the call. Staff are respecting this.” I stared at my phone, reading it again. In six months—twenty-six weeks, one hundred and eighty-two days—my son had never once refused our daily call. Every single time, without fail, he ended…